Dreams2things.com does not accept returns or exchanges on any customized orders. Also, refunds or exchanges are not available for used, washed, or worn items. Items that are returned that DO NOT meet these requirements will be returned at the customer's expense.
Please send all returns and exchanges to (include a copy of your receipt):Dreams2things Returns 19785 W. 12 Mile Road, #448 Southfield, MI 48076
Dreams2things.com is happy to exchange your merchandise for another size or even another item. Dreams2things.com recommends that you send back your return with insurance, which ensures that you are protected from the possibility of loss or damage during shipping. Returns take approximately 3 business days to be processed once received. Shipping and Handling charges are non-refundable. Please keep in mind that it takes 5-7 business days for your refund to be posted to your credit card. Refused package orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via USPS are subject to the Terms and Conditions of Service as detailed on USPS.com. All returns and exchanges are subject to a 20% restocking fee.