Return / Exchange Policy

Return Policy

Duration and Eligibility:

Returns are accepted within 14 days from the day you receive your item. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. The buyer is responsible for return shipping costs and any loss in value if the item isn't returned in its original condition.

Damage Inspection:

Please examine your items upon arrival and report any shipping damages within 3 days to expedite the resolution process.

Non-returnable Items:

A small number of one-of-a-kind custom builds are marked as Final Sale on their listing page and are not eligible for return. Downloadable content is also excluded. If you're unsure whether your item qualifies, contact us before purchasing at sales@dreams2things.com.

Return Process:

To initiate a return, please contact us at sales@dreams2things.com with your order details. We will provide you with a prepaid shipping label via email, and the cost of using this label will be deducted from your total refund amount.

Refunds:

Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a specified timeframe.

Exchanges and Gifts:

If you receive a defective or damaged item, we are happy to exchange it for the same item. Gifts can be returned in exchange for a gift credit of equal value once received back in its original condition. Refunds for gifts will be processed back to the original purchaser upon return of the item.